WhatsApp — fastest
Message +15144477860 for orders, activation, setup help or a channel that has gone quiet. Send a photo of the screen and we can usually diagnose it in one message.
Talk to CrystalTV
Real people, 24 hours a day, in English and French. WhatsApp is the fastest route — median first reply is under eleven minutes, including weekends and playoff nights.
Write to [email protected] for billing records, reseller enquiries, refund requests under our published exceptions, or anything that needs a paper trail. Replies within a few hours.
Hours
Support runs 24 hours a day, seven days a week, including statutory holidays. Staff cover both Eastern and Pacific time, so a 1 a.m. message in Vancouver still reaches somebody awake.
Send us a message
Tell us what you need and we will pick it up on WhatsApp. Most enquiries are answered the same hour.
Ordering, stuck mid-install, or comparing plans before committing — all of it goes to the same team. No account needed to ask a question.
Before you write
Three pages answer the overwhelming majority of what lands in our inbox, and reading one of them will usually be faster than waiting for a reply:
- The FAQ covers pricing, activation times, device limits, EPG and refunds.
- The IBO Player setup guide walks through every platform screen by screen.
- The supported devices page confirms whether your TV or box will work before you order.
Still stuck? Message us anyway. We would rather answer a duplicate question than leave somebody staring at a black screen.
Postal address
CrystalTV Canada · 274 Bay Street South, Suite 12 · Hamilton, ON L8P 3H8 · Canada